8. Troubleshooting
The app shows the mirror as offline
- Check that your home WiFi and internet are working. The mirror retries on its own, forever — once the network is back, it reconnects without help.
- The buttons and light keep working at the glass the whole time.
- If the WiFi network itself changed (new router, new password), the mirror can't know the new details — reconnect it as described in chapter 3: Change Wi-Fi if the mirror is still online, or the 10-second button hold if it isn't.
The light doesn't react to the app
Check the mirror is online (its card in the app). Commands sent while it is offline aren't lost — they apply when it reconnects. The buttons at the glass always work regardless.
A tap seems to respond late
That short pause is normal — the mirror briefly waits to see whether your tap is the start of a double-tap.
A button stops responding entirely
Switch the mirror's power off for a few seconds and back on — at the circuit breaker that feeds it (the mirror's power supply sits behind the glass). The light will be off afterwards (that's normal after any power cut) and the button glow color will be remembered.
The light is off after a power cut
Expected — after losing power the light always comes back off, for safety. Your button glow color and all settings are remembered.
The light went off by itself, or the mirror restarted
Most likely a software update just finished — an update ends with a brief restart, and the light is off afterwards. Tap a button to turn it back on; nothing else is needed. See chapter 7.
The WiFi password was wrong during setup
No harm done — a wrong password is never saved. The mirror stays on its previous network (or stays ready for setup), and you can simply try again.
The app can't find the mirror over Bluetooth
- Stand closer — Bluetooth reaches only a few metres.
- Check your phone's Bluetooth is on and the app has Bluetooth permission.
- The mirror's listening window closes after a while — reopen it (chapter 3) and try again.
The app says more than one mirror is waiting
Two or more Eclario mirrors near you are ready to be set up, and none of them reports the name the app expects for this one — so the app stops instead of risking the wrong mirror. It lists what it found. Switch off the power to the other mirrors (or move away from them), then tap Try again.
My network doesn't show up in the list
The mirror uses the 2.4 GHz WiFi band. If your router broadcasts a 5 GHz-only network name, enable its 2.4 GHz network (most routers broadcast both).
I scanned the pairing card and a website opened
You scanned it with the phone's camera. Open the Eclario app, choose to add a mirror, and scan the card with the app's own scanner.
"This mirror is already paired to another account"
A mirror has exactly one owner, and the previous owner has to unpair it first. If you can't reach them — for example you bought the mirror second-hand — reset it at the mirror with ten quick taps (chapter 3), then scan its card.
I lost the pairing card
Contact Eclario — we'll verify ownership, void the old card and send you a new one.
Anything else
We're happy to help: eclario.eu/contact.