8. Troubleshooting

The app shows the mirror as offline

• Check that your home WiFi and internet are working. The mirror retries on its own, forever — once the network is back, it reconnects without help.
• The buttons and light keep working at the glass the whole time.
• If the WiFi network itself changed (new router, new password), the mirror can't know the new details — reconnect it as described in chapter 3: Change Wi-Fi if the mirror is still online, or the 15-second button hold if it isn't.

The light doesn't react to the app

Check the mirror is online (its card in the app). Commands sent while it is offline aren't lost — they apply when it reconnects. The buttons at the glass always work regardless.

A tap seems to respond late

That short pause is normal — the mirror briefly waits to see whether your tap is the start of a double-tap.

A button stops responding entirely

Unplug the mirror for a few seconds and plug it back in. The light will be off afterwards (that's normal after any power cut) and the button glow color will be remembered.

The light is off after a power cut

Expected — after losing power the light always comes back off, for safety. Your button glow color and all settings are remembered.

The WiFi password was wrong during setup

No harm done — a wrong password is never saved. The mirror stays on its previous network (or stays ready for setup), and you can simply try again.

The app can't find the mirror over Bluetooth

• Stand closer — Bluetooth reaches only a few metres.
• Check your phone's Bluetooth is on and the app has Bluetooth permission.
• The mirror's listening window closes after a while — reopen it (chapter 3) and try again.

My network doesn't show up in the list

The mirror uses the 2.4 GHz WiFi band. If your router broadcasts a 5 GHz-only network name, enable its 2.4 GHz network (most routers broadcast both).

I scanned the pairing card and a website opened

You scanned it with the phone's camera. Open the Eclario app, choose to add a mirror, and scan the card with the app's own scanner.

"This mirror is already paired to another account"

A mirror has exactly one owner, and the previous owner has to release it first. If you can't reach them — for example you bought the mirror second-hand — contact Eclario.

I lost the pairing card

Contact Eclario — we'll verify ownership and help you pair.

Anything else

We're happy to help: eclario.eu/contact.