10. Warranty and service
Your warranty
Every Eclario carries a two-year warranty from the date of purchase. It covers the mirror's electronics, its light and, on a mirror ordered with heating, the heating film. The same warranty applies to commercial use, such as in a hotel. In a series delivered in stages, each mirror's warranty starts on the day it is delivered.
If something fails, we repair or replace the faulty module or heating film — you keep your mirror.
To claim the warranty you need the proof of purchase. Whoever has it can claim — for example the new owner of a flat, if the receipt was handed over with it.
Did the mirror come with your flat or house? Then the two years run from the day the builder or seller bought it or, in a series delivered in stages, from the day your mirror was delivered. Ask them for the proof of purchase and where the mirror was bought.
Where to claim
Claim where the mirror was bought:
- bought from Eclario — contact us (see "Getting help" below);
- bought from zrkadlonamieru.sk — claim with that shop.
If the mirror arrives damaged
If you bought the mirror from Eclario and a courier delivered it damaged, write to us within 24 hours of delivery and send a photograph of both the packaging and the mirror. A damaged mirror goes to the front of our production queue. Bought elsewhere? Tell the seller.
Before you contact us
Many problems have a quick fix — chapter 8 covers the most common ones: the mirror shows as offline, a button stops responding, the pairing card is lost, or the mirror is already paired to another account.
Getting help
Use the contact form at eclario.eu/contact or write to info@eclario.eu. We answer every message within two working days.
So that we can help straight away, tell us:
- the name of your mirror as it appears in the app — or, if you don't use the app, where the mirror hangs and a photo of it,
- what happened and when, and what you already tried from chapter 8,
- a photo or short video if the problem is something you can see,
- for a warranty claim, a copy of the proof of purchase.
We design and build every mirror ourselves, so you reach the people who made yours.
Software updates
Your mirror's software keeps improving after you buy it, at no cost. Chapter 7 explains how updates reach your mirror.